Southeastern passengers were trapped for hours on Friday evening (2 March), which meant many had to stand without heating, lights or use of the toilet, following issues with a frozen rail. Passengers finally used the emergency handles to force the doors open.
Mr Evennett commented: “I have been inundated with complaints by constituents who are rightly furious with Southeastern. I am absolutely appalled by Southeastern’s performance on Friday, which led to many commuters and a number of my constituents suffering. I am pursuing these issues with the company.
“As usual, there was a severe lack of information and communication to those suffering on board, as well as a lack of contingency planning and an apparent lack of concern for the wellbeing of travellers.
“Whilst I welcome the independent inquiry and the additional compensation, this should not have happened in 21st century Britain.”